Return Policy

Thank you for shopping at The 9 and Nine Brand! We hope you love your purchase, but if you need to return an item, we're here to help. Please read our return policy below:

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging.
  • Accompanied by the receipt or proof of purchase.

Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at the9andninebrand@gmail.com with your order number and reason for the return.
  2. Approval: Once your return request is approved, we will provide you with a return shipping address and instructions.
  3. Shipping: Package your item securely and send it back to us using a trackable shipping method. You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at the9andninebrand@gmail.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at the9andninebrand@gmail.com with details of the defect or damage.

Non-returnable Items

Several types of goods are exempt from being returned:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

Contact Us

If you have any questions about our return policy, please contact us at:

Thank you for shopping with The 9 and Nine Brand!